Romance books delivered with love
Refund Policy
At Just Love Books, we strive to provide high-quality book subscription boxes, book boxes and one-time products. Due to the nature of our business, all sales are final. Please review our refund policy below before making a purchase.
1. General Refund Policy
1.1. No Refunds on Subscription Boxes
• All subscription box sales are final and non-refundable.
• Once an order has been processed, we cannot offer cancellations, refunds, or exchanges.
• If you wish to cancel your subscription, please do so before your next billing cycle (see Subscription Policy for details).
1.2. No Refunds on Pay Upfront Subscriptions
• Pay Upfront, 3, 6 and 12 month subscription plans are non-refundable after the initial 14 day cool down period.
• If you cancel after the 14 day cool down period but before the end of your prepaid term, you will continue to receive any remaining boxes within the prepaid term. No refunds will be issued for the remaining unused term.
1.3. No Refunds on Limited Edition & One-Time Purchases
• Special edition boxes, one-time purchases, and exclusive items are final sale and cannot be refunded or exchanged.
2. Damaged, Missing, or Incorrect Items
2.1. Damaged Items
• If your order arrives damaged, please contact us within 14 days of delivery.
• Provide clear photos of the damaged item(s) and packaging for review.
• We will offer a replacement (if available) or store credit at our discretion.
2.2. Missing or Incorrect Items
• If your order is missing an item or contains an incorrect product, notify us within 14 days of delivery.
• We will send a replacement for missing or incorrect items as long as stock is available.
3. Lost or Stolen Packages
3.1. Once an order has been shipped, Just Love Books is not responsible for lost or stolen packages.
3.2. If your package is marked as delivered but you have not received it, please check with your local postal service and neighbors.
3.3. If the package cannot be located, we will do our best to assist you, but replacements or refunds are not guaranteed.
4. Chargebacks & Disputes
4.1. If a chargeback or dispute is filed without first contacting our support team, we reserve the right to refuse future service.
4.2. We encourage customers to reach out to us directly with any concerns before initiating a dispute.
5. Contact Us
For any issues related to damaged items, missing products, or other refund-related inquiries, please contact us at support@justlovebooks.co.uk
By making a purchase with Just Love Books, you acknowledge and agree to the terms outlined in this Refund Policy. Happy reading! 📚✨